Seventeen months ago, our wee ground-floor flat in Edinburgh was flooded with raw sewage and had to be gutted. The plumber blamed it on covid (not joking), and our insurance company of 20+ years would not respond to our many snail-mail, e-mail, and phone messages. It being a public health hazard and all, we had to pay for the clean-up and repairs ourselves.
After three months of letters and phone calls (all ignored), the insurance company contacted Mr. Tisha like it happened yesterday, provided a claim number, and asked for a convenient time to have an adjustor come and "assess the damage."
Informed that the damage had already been ameliorated, and we were in the process of restoring the property, the insurance company went radio silent again. Covid and supply chain issues plagued the restoration and last month it was FINALLY completed - 16 months after the shit (literally) hit the fan. We sent the bill to The World's Worst Insurance Company (Towergate Insurance UK) and decided we'd have to sue them to get our money back.
Woke up this morning to find the full amount of the clean-up/restoration has been deposited into our bank account - no contact, no letter of explanation, nothing.
This SHOULD be a DTTAM, but I am doing cartwheels around the house today.