I realize that the rides are on a time schedule, but would it have hurt to take a few seconds and double check when someone was voicing concern. This is definitely a case of stupid really hurting someone. It seems like with the liability involved the employees would be better trained. Whatever happened to the customer always being right? I feel horrible for this woman's family but can you imagine the guilt that the kid who poo pooed her concerns must feel. I would love to know what the training SOPs are.